Shipping & Pick-up Information

Note: Placement of an order constitutes agreement of our delivery acceptance terms below. Please read before completing your order.

Will Call (Warehouse Pick-up)

If you choose to pick up your mats at one of our warehouses:

• Call ahead to get directions, hours of operation, and to schedule an appointment.

• Rarely is a warehouse open on weekends or holidays.

•  Usually mats will be ready the next business day after your place your order. It is possible, but not probable, that they will be available the same day.

• Our warehouses are typically large industrial operations with many trucks and rail cars to handle every day. They are NOT retail stores or showrooms. Warehouse personnel do not have product information, samples, prices or installers. This information must be obtained directly from us.

• Call for your mats in a suitable vehicle, one that can safely handle the weight you have purchased and that can be safely and efficiently loaded. The warehouse will bring the mats to the loading door where you have been directed to park.

• Typically our mats are packed on wooden pallets and vehicles that can accept a pallet will make the job of getting your mats easier and faster.

• It will be appreciated if stock trailers have been swept or sanitized before coming to the warehouse.

• If ropes or tarps or tie down straps are required, bring them. The warehouse will not have any.

• Warehouse personnel will make a cheerful and reasonable effort to assist you, but their task essentially ends when they bring the pallet/mats to the loading dock. Discuss your needs for loading assistance when calling for the appointment.
   

Delivery by Common Carrier or Factory Truck

Many of our mats are heavy, some weighing 100 lbs (45 kg) and are commonly 48" x 72"
(122cm x 183cm). For our largest mats it will be best if you have two persons to handle them.


Common Carrier

If the mats you purchased are being delivered and the carrier is anybody other than UPS:

• If the mats you purchased are being delivered to you by a "Common Carrier" (a licensed over-the-road commercial trucking company), the size of the delivery vehicle can vary widely. Usually, the truck will be approx. 1/2 the size and weight of a "factory" truck. Summit has no way of controlling Carriers, but we make an effort to specify trucks that are more maneuverable.

•  Common Carriers typically, but not always, have pallet jacks and power lift gates to facilitate deliveries to destinations that do not have loading docks or material handling equipment. However, the driver's obligation is limited to getting the mats only to the rear of the truck or onto the ground. IF YOU NEED delivery inside your building or if you are in a major metropolitan area there will be delivery surcharges! And they can be substantial.

• We will ask the Carrier to call you for a Delivery Appointment. This will automatically delay delivery 24 hrs to establish the appointment. Discuss your needs and/or limitations, if any, with the dispatcher calling for the appointment.  If you do not return a dispatcher's call, expect a delay in your delivery.
   

Factory Truck

• If the order is coming on one of our "factory truck" (usually 100 or more mats), these are very large, long tractors and trailers such as you typically see on highways. The "rigs' are often 75' (22+ meters) in length. Factory trucks are vans, not flat bed trailers. They need a 100' (30+ meter) area to turn around. They are heavy- as much as 75,000 lbs. (34,000 kg) and can get easily stuck in soft ground or can damage driveway pavement that is not commercial grade. DO NOT expect the driver to back the truck more than 1/8th mile (.2 krn).

• They DO NOT have pallet jacks or power lift gales on hoard. Many over-the-road drivers are Spanish or French Canadian speaking and may have limited English language ability. Their job is to get the mats to you safely and on time. It is your lob to unload them from the truck.

• If you do not have a loading dock and/ior material handling equipment such as a lift (fork) truck or a pallet jack, you must notify us NOW! The driver will allow one hour to unload the truck. If it takes you longer we will pass along to you the US $60/hr. Driver Wait Time assessed to us. Likewise any costs as a result of you being late for the delivery appointment and/or rescheduling charges due to inadequate receiving conditions at your farm or business will be charged to you.

Delivery Acceptance

We cannot accept financial responsibility if
damage or shortage is not noted at time of delivery!!

This means if an item is damaged and you do not note the damage on the freight bill, you will be responsible for filing the damage claim with the freight company and if they do not honor the claim, we cannot help you. 

Make a note on the freight bill of any shortages or damage - it will make a big difference if a claim is filed at a later date for hidden damages!
 

Order & Shipping Details

All orders are processed immediately. Most shipments are made within 10 working days after receipt of your order. Personalized items, shortages of raw materials (e.g. steel) or transit strikes may occasionally alter production and/or shipping schedules. If changed schedules affects the shipment of your order, you will be notified.


Important Notes:

• Cancellations: If you wish to cancel an item and it has NOT shipped, we will gladly cancel the order and refund your purchase amount.  If the product has shipped, we will contact the trucking company and have the item returned to the manufacturer. You will be responsible for the shipping fees incurred. They will be deducted from the refund amount.
   

• If your property is not accessible by motor freight, we cannot be responsible for any additional charges incurred to deliver the freight.
   

• Drivers are NOT required to offload equipment.  Please make sure that you have the equipment or manpower necessary to assist in delivery.
   

• If you require a lift gate service to offload the equipment, they may charge you from $75 to $150 extra. The extra charge is your responsibility.
   

• We do not guarantee delivery dates!  We have a very good record of getting motor freight shipments to you in 10 to 14 working days, but there are times when it will take longer.  If you HAVE to have an item by a certain date, tell us when you place your order.  If we feel we cannot get it to you by the specified date, we will notify you and cancel your order.

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Installation

The most critical part of installing mats is in the preparation of your sub floor or base. Read and follow our instructions carefully. Ask us for guidance or refer to our considerable literature. Take your time; do not hurry the task or you will be dissatisfied.

* When cutting mats, use sharp blades and a steel straight edge for best results. Safety first!

* Most room dimensions are not as true as our mats. Take animal stalls for example: seldom is a "standard" 12' x12' box stall a true 12' x 12'. Frequently you will have to trim mats or mats will not cover the room area exactly as you anticipated. Trimming and fitting mats is not a difficult task but takes some care and planning. Measure twice; cut once.

* If you ordered interlocking mats, be sure you understand the type and location of the edge tabs. Unless otherwise specified interlocking mats will have tabs on all 4 sides for maximum flexibility and so you can add mats in the future if the room expands or you put them in a new location.

* An interlocking mat loses dimension everywhere it is zipped (connected) together. Compared to mats with straight edges, the finished size will be slightly smaller.